Job Purpose

To provide administrative support across all services within the driving centre, including the Transport Advice Service. The role involves handling enquiries, booking assessments, managing data entry and reporting, processing payments, and supporting general office operations to ensure the smooth running of all services.

Role Responsibilities

• Represent the charity at local events to raise awareness and build community engagement.

General Administrative Duties

• Handle customer queries via email, telephone, and live chat.
• Arrange and book assessments, driving lessons, and appointments.
• Liaise with clients, the DVLA, and other stakeholders.
• Manage document processing, including scanning, shredding, laminating, and filing.
• Process payments for driving assessments and tuition.
• Oversee fleet management and ensure vehicles are available and maintained.
• Support monthly and quarterly reporting by gathering and organising data.
• Maintain office supplies and ensure the workspace is organised.
• Provide administrative support to all driving centre services, including assessments and driving tuition.

Transport Advice Services

• Provide administrative assistance to the Transport Advice Service team.
• Assist in compiling service success reports and identifying key trends.
• Maintain up-to-date research on accessible transport solutions.
• Support referral processing and stakeholder communications.
• Manage appointment scheduling and follow-ups for transport advice sessions.
• Provide advice on alternative transport options, including community transport and travel training.
• Offer guidance to individuals who have been advised to cease driving, ensuring they are aware of available mobility solutions.

About You

• Strong administrative experience with excellent organisational skills and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to be empathetic and adaptable to a diverse range of service users.
• Proficiency in IT systems, including Word, Excel, and Access.
• Ability to work accurately, methodically, and as part of a multi-disciplinary team.
• Experience handling customer service enquiries in a professional manner.
• Ability to manage multiple tasks and prioritise workload efficiently.

Benefits

• 24 days annual leave plus bank holidays (pro-rata)
• Free on-site parking
• Supportive and friendly team to help you develop into the role
• Auto-enrolment workplace pension (6%)
• Company mobile phone and laptop
• No weekend or bank holiday working